Refund policy
For Bookstores:
For Other Customers:
Conditions of Acceptable Return for Books
- The books were ordered from Aspen Publishing on a returnable basis, and the books are returned within 30 days of the original invoice date.
- To facilitate the fastest return processing, include a copy of the invoice or packing slip with your return. Contact Customer Care by emailing support@aspenpublishing.com to request a copy of your invoice if you have misplaced the packing slip or invoice that would have been shipped with your order.
- All returned books must be in saleable condition. Books that are returned and are not in saleable condition will be sent back and no credit will be issued. Saleable condition is defined as books free from defects in the binding, front or back covers, pages, and corners of the book, and free from notes, markings or highlighting.
- Books ordered through the Print on Demand program cannot be returned for credit, including loose-leaf textbooks or $20 printed supplements.
- Books that are shrink-wrapped with other materials, including CDs or access cards, must be in the original, unbroken shrink wrap or no credit will be issued.
- Books that contain scratch-off codes for online access must remain intact, or no credit will be issued.
- The shipment is returned at the customer’s expense.
a. The shipping charges for the return of books that were damaged in transit or shipped in error from Aspen Publishing will be the responsibility of Aspen Publishing.
b. Claims for damaged, short-shipped, or mis-shipped books must be received by Aspen Publishing within 30 daysof receipt of the order by the bookstore or wholesaler. - All returns must be sent directly to:
Aspen Publishing
Returns Department
10650 Toebben Drive
Independence, KY 41051
Returns sent to any other address will be refused and returned to the sender.
Return Policy for Digital Products
Casebook Connect Digital Only Products (Connected eBook, Connected Quizzing, PracticePerfect)
Returns are only accepted within add/drop period with proof of course being dropped. All other sales are final.
Law Office Simulation Platform Products
Returns accepted within 7 days.
JD-Next Products
A full refund will be provided for any written request received by 5pm US Eastern Time on the Friday immediately following the official start date of a JD-Next course. After that date and time, individuals who purchased JD-Next cannot be removed from the JD-Next course, and refunds will not be processed. All one time administrative fees, including but not limited to session change fees, late registration fees, missed test fees, and correction fees, are non refundable.
Discontinued Digital Products:
No returns accepted. Applies to:
- Aspen Voices of Law
- MBE Bootcamp
- Diagnostic Exam
- LawVideos
- eCasebooks/Adobe Digital Editions downloads
- ALWD Online
Audiobook Subscription on LEAF from Aspen:
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Monthly Subscription
All monthly subscription purchases are non-refundable. You may cancel your monthly subscription at any time; however, you will retain access to the service until the end of your current billing cycle. No refunds or credits will be issued for partial months.
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Yearly Subscription
If you cancel your yearly subscription within 72 hours (3 days) of purchase, you will automatically receive a full refund. The refund will be issued to your original method of payment, and no further action is required beyond cancellation within the 72-hour window. Please note that access to the subscription will end immediately upon cancellation.
After the 72-hour period, yearly subscriptions become non-refundable. You may still cancel at any time to prevent automatic renewal at the end of the current billing period, but no refunds will be issued.
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How to Cancel
You may cancel your subscription at any time by accessing your account settings on LEAF from Aspen or by contacting customer support.
Credit for Returns
Returns that arrive within 30 days of the original invoice date, meet the above criteria, and include accurate invoice information will be credited at the full invoice value.
Returned titles that are not accompanied by valid invoice information or where the invoice provided is already fully returned against will not be accepted.
Requesting Alternative Format Accommodations
- For a qualified student to receive a digital version of an Aspen Publishing title, the title must be adopted for classroom use. Requests must be submitted by the campus office authorized to provide such services to the institution’s students.
- The campus DSP should log the request here: Customer Support
- A valid receipt showing the requested title purchased at the campus bookstore, another authorized reseller, or directly from aspenpublishing.com must be attached
- Please specify institution name and course name/number
- Please allow 48-72 hours for a response to the request